The Practice offers appointments with the GP's and the Nurse 5 days per week.  We offer appointments up to 6 weeks in advance. 

The Practice operates an appointment system so you must have an appointment to see a Doctor or Nurse.  Please note only one patient can be seen per appointment. Appointments can be made in person, online or on the telephone by ringing 01257 513950.  We ask that the patients telephone for routine matters i.e. repeat prescriptions after 10am as we are busying dealing with emergency calls between 8am and 10am.  

We have launched a new service called Emis Access which allows patients to be able to book and cancel appointments online and order their own repeat prescriptions.

You will need to register with the practice to access this service, and once registered you will be given information that will enable you to create your username and password.  When your account has been created and activated you will be able to book appointments with Doctors and flu clinics (when available), view existing appointments and cancel appointments if required.  The service will also send you an email / text reminder 24 hours prior to your appointment. You will also be able to order your repeat prescription online . 

If you are interested in this service please call into surgery and we will be able to get you registered. 

Appointment Types

We offer two main types of appointments

  • Pre-Booked routine appointments - these are for follow-up appointments with the Doctor of your choice or our Advanced Practitioner or for new problems which are not a medical emergency.  These appointments are available up to 6 weeks in advance. 
  • Emergency appointments - if you have an acute medical emergency we will make you an appointment to see our Nurse Practitioner that same day. 

Telephone Advice

There may be times when you require advice from a Doctor or Nurse but you do not feel that you need to take up an appointment.  In this instance please telephone reception, you will be asked for your contact details and the GP or Nurse will ring you back when they are available. 

Care in the Pharmacy

This scheme is designed for patients with minor ailments such as:

  • Cold Sores
  • Cystitis
  • Earache
  • Diarrhoea
  • Hayfever
  • Head Lice
  • Verrucaes
  • Vaginal Thrush

Instead of making an appointment to see your GP you can be seen at our local pharmacies where no appointment is required. 

If you do not pay for your prescriptions you will not pay for any medication.  Ask at reception for a leaflet. 

Cancellations

If you cannot keep an appointment please notify the reception staff by telephone or cancel your appointment online (if you are registered for this service and it is more than 30 minutes before your appointment) by clicking here.  This will allow someone else to have your appointment and reduce waiting times. Patients who fail to keep their appointments and miss three appointments in one year will be asked to register with another GP.   

If you are more than 10 minutes late for your appointment you may be asked to book a new appointment.

Out of Hours

For all emergencies when the surgery is closed (out of hours, weekends and bank holidays) please ring 01257 513950 or 111.  This service is for medical emergencies only and not for routine appointments or repeat prescriptions. 

Repeat Prescriptions                                                                                                  

There are a variety of ways in which repeat prescriptions can be ordered:

  • Telephone 01257 513950 Monday - Friday from 10am
  • Online 24 hours a day, 7 days a week
  • Fax 01257 513940  - 24 hours
  • Post or hand delivered to the surgery
  • If you provide us with a stamped self adressed envelope we can post your prescription back to you.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting 7 days or less.  Your employer may however require you to complete a self-certification form (SC2) which is available from your employer, from our reception desk at the health centre or on the HMRC website

If you are sick for more than 7 days your employer can ask you to give them some form of medical evidence to support payment of statutory sick pay (SSP).   

Statement of Fitness for Work - "Fit Note" or "Back to Work Note"

The "fit note" was introduced on 6 April 2010.  With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.  You do not need to see a doctor to obtain a "back to work note" please telephone our reception desk and we can arrange it for you. 

For more information see the DirectGov website (where this information was sourced). 

Please allow 48 hours for your request to be processed.